Drap Drop Privacy Policy

At Drap Drop, we take our customers’ privacy very seriously. This privacy policy describes how we collect, use, and protect the personal information you provide to us through our website (www.drapdrop.com). We comply with current Spanish and European data protection legislation, including the Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD) and the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller of your personal data is:

Drap Drop S.L.

CIF: B42839751

Address: San Vicente de Agrade, Abeleda No.9 Chantada 27513 Lugo

Email: info@drapdrop.com

2. Personal Data We Collect

We collect and process the following personal data:

Contact information: name, email address, postal address, phone number.

Account information: username, password.

Purchase information: order details, shipping address, billing details, payment information (processed by payment service providers).

Website usage data: IP addresses, browser type, access times, and pages visited.

Additional information: data provided voluntarily in additional fields, such as date of birth and communication preferences.

3. Purposes of Processing

Your personal data will be processed for the following purposes:

Order and purchase management: to process and deliver your orders, manage returns and refunds.

Customer communication: to respond to your inquiries, provide support, and send updates about your order.

Marketing and promotions: if you have given your consent, to send you commercial communications about our products and promotions.

Service improvement: to analyze the use of our website and improve our services and products.

Legal compliance: to comply with our legal and regulatory obligations.

4. Legal Basis for Data Processing

We process your personal data based on the following legal bases:

Performance of a contract: to manage and fulfill your orders and purchases.

Consent: to send you commercial communications, if you have given your consent.

Legitimate interest: to improve our services and products, and to ensure the security of our website.

Legal compliance: to fulfill our legal and regulatory obligations.

5. Data Sharing

We do not share your personal data with third parties, except in the following cases:

Service providers: payment service providers, delivery services, and other third parties that help us operate our business.

Legal compliance: when necessary to comply with a legal obligation or to respond to requests from authorities.

6. User Rights

You have the right to:

Access: request information about the personal data we hold about you.

Rectification: request the correction of inaccurate or incomplete data.

Erasure: request the deletion of your personal data.

Objection: object to the processing of your personal data for specific reasons.

Portability: receive a copy of your data in a structured, commonly used, and machine-readable format.

Restriction of processing: request the restriction of the processing of your data in certain circumstances.

To exercise these rights, contact us at info@drapdrop.com.

7. Data Security

We implement technical and organizational security measures to protect your personal data against loss, misuse, and unauthorized access. However, you should be aware that no transmission of data over the Internet is completely secure.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless the law requires or allows a longer retention period.

9. Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page and, if appropriate, we will notify you by email.

10. Contact

If you have any questions or concerns about our privacy policy, or if you wish to exercise your rights, please contact us at:

Drap Drop S.L.

Email: info@drapdrop.com

Last Updated: 11/06/2024

This privacy policy is drafted in accordance with Spanish and European data protection laws.