Shipping and returns
Shipping Terms
Deliveries are made during business hours from Monday to Friday, excluding holidays. The courier will attempt to deliver the package on 3 occasions; after the third attempt, the order will be returned to our warehouse. You can also choose to have it delivered to a post office for collection. All orders are processed automatically, so we cannot modify the shipping and delivery times.
CANARY ISLANDS, CEUTA, AND MELILLA: Postal services deliver within 3 to 5 business days. IMPORTANT: ID card required.
Rest od the world: Estimated time: 7-12 days
* Costs include transport, but do not include customs fees or the time required for destination customs clearance (if any).
Shipping costs
| Destination | Cost | Price (excl. VAT) |
| Península | 24-48h | 3,50€ |
| Balearic Islands – Major Island / Mallorca | 48h | 5,34€ |
| Balearic Islands – Minor Island / Ibiza – Menorca | 48h | 6,21€ |
| Balearic Islands – Formentera | 48h | 10,72€ |
| Canary Islands – postal 3 to 6 days | De 3 a 6 días | 9.30€ |
| Portugal | 24h | 6,41€ |
| Europe (except UK & Switzerland) | 3-5 días | 6,95€ |
| UK & Switzerland 5-7 days | 5-7 días | 14,85€ |
| Orders over €150 | FREE |
|
Country |
Cost |
|
Canada |
13,20 € |
|
United States |
14,40 € |
|
Argentina |
15,90 € |
|
Brazil |
13,95 € |
|
Chile |
15,30 € |
|
Mexico |
12,90 € |
|
Rest of America |
20,55 € |
|
United Arab Emirates |
17,10 € |
|
Israel |
14,10 € |
|
Middle East |
18,45 € |
|
China |
13,05 € |
|
South Korea |
12,60 € |
|
Hong Kong |
12,00 € |
|
India |
19,65 € |
|
Japan |
14,55 € |
|
Singapore |
12,60 € |
|
Thailand |
16,50 € |
|
Rest of Asia |
18,30 € |
|
South Africa |
13,05 € |
|
Australia |
16,50 € |
|
New Zealand |
16,80 € |
|
Rest of the World |
19,80 € |
Do you ship orders to the Canary Islands? And outside of Spain?
Yes, we ship worldwide.
It's been over 24 hours and I still haven't received a confirmation email for my order. What should I do?
Check your spam folder and make sure that info@drapdrop.com is in your email account’s safe sender list.
This will prevent the spam filter from blocking future communications.
Where is my order shipped from?
All orders are shipped from Madrid
What delivery options are there?
- Your package will be sent to the address you provide. At post offices.
- At post offices.
Can I change my shipping address?
Yes, if you wish to change the delivery address, we can modify it as long as the package has not left our warehouses and is not already out for delivery.
Please write us at info@drapdrop.com
I haven't received my order
Once you make the purchase, we will send you a confirmation email of your purchase and dispatch from our warehouse.
If more than 7 days have passed since the confirmation of your order and you have not received it, please contact our Customer Service at info@drapdrop.com.
Returns
-
- Consumers have a period of 30 calendar days to exercise their right of withdrawal without justification. This period begins from the day the consumer or a third party designated by them, other than the carrier, acquires physical possession of the goods.
- If multiple goods are ordered by the consumer in one order and delivered separately, the period begins when the consumer acquires physical possession of the last of the goods.
- Provided that the garments are returned in perfect condition, unused and unwashed.
To start the return process, click here and fill in the requested information.
Refund times
The time it takes for the refund to appear in the customer’s account may vary, but it is usually processed automatically and may take between 24 to 72 business hours.
Refund method
Refunds are issued to the same credit or debit card used for the initial purchase.